Support Center

Curious about Us?

We’ve gathered the questions we get most often. Start your safe and beautiful journey with Kglowvia.

01

Is the Kglowvia service paid?

No, all hospital information browsing and consultation request services provided by Kglowvia are completely free for users. Feel free to explore the information and proceed with your consultation comfortably.

03

What happens if side effects occur?

Kglowvia is an information platform and does not bear legal responsibility for treatment outcomes. However, we only connect users with clinics covered by medical malpractice liability insurance, and we support the mediation process if any issues arise.

05

Is personal information protected safely?

Users’ consultation information is managed thoroughly. Once the consultation purpose has been fulfilled, the relevant personal information is destroyed without delay in accordance with our privacy policy, so you can use the service with confidence.

02

What criteria are used to select clinics?

Kglowvia screens partner clinics based on seven strict evaluation criteria, including board-certified specialists and official registration for attracting international patients.

04

When can I receive a response to my consultation request?

In most cases, you can receive a response from the relevant clinic or platform manager within 24 hours after submitting your consultation request.

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